Policies
Spa Policies
- Please arrive at least 15 minutes before your scheduled appointment.
- Cancellations or no-shows less than 24 hours notice are charged at full value.
- Any product return or exchange must be done within 14 days of purchase and accompanied by a receipt.
- Gift Certificates are non-refundable, must be presented at the time of the service, and are valid only for one (1) year.
Lash Extensions
All new clients MUST come in for a consultation before booking. We require a 24-hour patch test for all of our lash and brow services. *No exceptions* If the client fails to come in for the consultation then their appointment is voided and will be canceled. The patch test does not guarantee that you will not have a reaction, and so the client accepts this risk. If for some reason there is an allergic reaction we must remove them for you immediately. You have 48 hours to contact us if you have any issues or concerns.
*NO REFUNDS, ALL SERVICES ARE FINAL*
Cancellation Policy
Please allow 24 hours for canceling appointments, any no-show appointments will be charged 100% of the service fee. All last-minute cancellations will be charged 100% of the booked appointment. If you have no-showed in the past, you MUST prepay in full for the amount of your service before you are allowed to book. Showing up for your appointment but not staying to avoid the cancellation fee is unfortunately still the same issue and you will be charged 100%. If you cancel more than two appointments back to back this will result in being terminated as a client. All clients are required to fill out a thorough questionnaire in addition to your patch test. Client assumes all risks in connection with any lash or brow treatments received at Eva Skin Care and releases all technicians from any injuries that may occur.
Satisfaction Guaranteed
At Eva Skin Care Inc., your satisfaction is our top priority. We are confident in the quality of our services and guarantee that you will leave our spa feeling refreshed and rejuvenated. If for any reason you are not completely satisfied with your experience, we offer a money-back guarantee. We believe in building long-lasting relationships with our clients and strive to exceed your expectations every time you visit us. Experience the Eva Skin Care Inc. difference and discover a world of relaxation and beauty.